Mayor Rahm Emanuel announced the launch of Smart911 as part of the city’s effort to strengthen the accurate, timely and effective dispatch of emergency resources in crisis situations. Smart911 is a free, voluntary and secure service that allows individuals, families and facilities to provide personal, medical, or situational information when they call 9-1-1 to help first responders better assist in an emergency. Smart911 is now available to all residents and visitors of Chicago, making the city the nation’s largest single user of Smart911. Smart911 allows residents and travelers to create a Safety Profile. When a resident dials 9-1-1, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing OEMC to dispatch the appropriate responders to the right location with the right information. Residents are encouraged to create their Safety Profile with Smart911 at www.smart911.com to have their information immediately available to 9-1-1. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 emergency response personnel in the event of an emergency call. All data collected is encrypted at every level and is not searchable by call takers. NotifyChicago is the city’s tool to provide residents with text messages, and/or e-mail alerts for various emergency and non-emergency situations in Chicago, including weather-related incidents.
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