Peoples Gas is committed to promoting health and safety in the Chicago communities we serve. As conditions with COVID-19 rapidly change, we are taking action to respond to our customers’ concerns:

• Shut-offs suspended until May 1 – We suspended shut-offs for residential and business customers, unless unsafe conditions exist, to ensure the safety of our customers and employees. This is effective until May 1.

• Late payment charges waived – We understand that some of our customers will face financial hardships due to the spread of COVID-19. We are now waiving new late payment charges until May 1.

• Bill payment arrangement options can be reviewed and selected on our website at https://accel.peoplesgasdelivery.com/home/arrangements.aspx.

• Financial assistance is available through our Share the Warmth Program. Additionally, the application period continues through May 31 for the Low Income Home Energy Assistance Program.

• Safety comes first – We are rescheduling non-emergency appointments at this time and will reach out to customers at a later time to reschedule. Questions? Call 866-556-6001.