As many Illinois families and businesses continue to struggle with the financial challenges posed by the COVID-19 pandemic, ComEd reminds customers in need that a variety of assistance options are available. In June, ComEd announced a comprehensive customer-assistance package that offers eligible customers up to $500 in grants, waives fees and provides more flexible payment options. Customers who are challenged in paying their outstanding balances and electric bills should contact ComEd’s customer care team as soon as possible at 1-800-EDISON-1 (1-800-334-7661), Monday through Friday from 7 a.m. to 7 p.m. to take advantage of assistance options. More information is also available at ComEd.com/Support. ComEd worked with the Illinois Attorney General’s office, the staff of the Illinois Commerce Commission and a broad group of stakeholders in June to develop a comprehensive, customer-support package that:
• Extends the Suspension of Disconnections. ComEd will provide continued relief from service disconnections by extending its suspension on disconnecting customers. For a limited time, ComEd will not disconnect service for nonpayment to help customers get back on their feet. This option will remain available based on the impact of COVID-19 on the northern Illinois economy.
• Offers Bill Assistance for Eligible Low-Income Customers. To help customers who are past due on their ComEd accounts, ComEd will provide additional bill assistance for eligible, low-income households earning less than 150 percent of the federal poverty level.
• Makes Available More Flexible Payment Arrangements. Under the comprehensive support package, customers will have additional flexible payment options, including longer payment plans in which payments will be spread out over up to 18 months for residential customers, or 24 months for low-income customers and customers experiencing financial hardship.
• Extends Fee Relief. ComEd will continue to waive reconnection fees for eligible residential customers disconnected prior to March 18, 2020 and will waive new residential deposit requirements for an extended period.
