Nicor Gas has been named a Utility Customer Champion among residential customers, according to a 2021 study by Escalent, a top human behavior and analytics advisory firm. The recognition is based on a nationwide survey of more than 76,000 residential electric and natural gas customers of the largest 140 utility companies to determine a Brand Trust Index score that ranks service satisfaction, product experience and brand trust. Nicor Gas joins the list of 45 utility companies that received the designation of “Customer Champions” for their industry-leading customer engagement levels. In the Midwest region category for customer engagement benchmark performance, Nicor Gas received a score of 737 on a 1,000-point scale. According to the 2021 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study from Escalent, customer engagement with utility companies has grown a significant eight points since pre-pandemic levels in 2019 to 721 out of 1,000 points due to an increase in supporting environmental, social and governance (ESG) efforts. To learn more, visit nicorgas.com/community.