To reduce lines and headaches at Illinois’ busiest Driver and Motor Vehicle Facilities (DMVs), Secretary of State Alexi Giannoulias launched the Skip-the-Line program this week. The multi-pronged approach to improve customer service and eliminate the unpredictability of wait times at DMVs was announced in July. The Skip-the-Line program includes:
 
Simplified Online Services — Customers are encouraged to take advantage of the many services offered online at ilsos.gov, including renewing their driver’s license or ID card and license plate sticker online.
 
Appointment Scheduling — Customers will be required to make appointments for in-person visits at 44 of the busiest DMVs, including all Chicago and suburban locations and some central and downstate DMVs, for REAL ID, driver’s license and ID card services, and in-car driving tests.
 
Those seeking vehicle-related services, such as title and registration or renewing their license plate sticker, do not need to make an appointment and can just walk in. Upon arrival, customers will check in with DMV staff and “Skip the Line,” eliminating lines and unpredictable wait times. Illinoisans may visit ilsos.gov or call (844) 817-4649 to schedule an appointment.

New Extended Hours of Operation — All DMVs statewide will extend hours of operation, with 15 facilities open six days a week – Monday through Saturday.

• Every DMV will offer extended hours of operation, serving customers Mon-Fri, 8 a.m.-5:30 p.m.

• 15 DMVs will be open six days a week, including on Saturday, 8 a.m.-12:30 p.m.