The Chicago Housing Authority has launched a new and improved website and an enhanced waitlist application process, making it easier for everyone to find and apply for affordable housing and for CHA residents to access programs and services. Located at www.thecha.org, the new site was developed after an extensive user research process that included in-depth interviews with current residents, waitlist applicants, property owners and business partners, along with surveys, analytic analysis and more. Improved features of the new site and application include:

• Enhanced property search and mapping tool with the ability to filter properties by multiple criteria, including program type, community area, bedroom size and target audience

• Simplified navigation for quick access to the most important information

• Fully responsive and mobile-friendly interface for both the website and application 

• ADA-compliant design to increase accessibility and inclusivity

• Streamlined, user-friendly application process that includes profile creation and option to save and come back before submitting

The customer experience call center can be reached at 312-742-8500 (TTY: 866-331-3603.)