By: Ashmar Mandou

The ComEd’s Community Energy Assistance Ambassador (CEAA) program, which connects families with utility bill-support options, launched in 2020 during the height of the Covid-19 pandemic, the CEAA program has provided part-time employment to hundreds of individuals who educate their communities about available energy assistance resources. Currently, the program employs approximately 100 ambassadors, including two full-time positions. Ambassadors attend local community events, helping families learn about programs like LIHEAP, ComEd’s Smart Assistance Manager (SAM) tool, and energy efficiency offerings that lower future bills. The initiative is administered by the Chatham Business Association, which hires and trains ambassadors to ensure they can effectively connect customers with these resources. CEAA Ambassador Nancy Garcia shared her experience with the program.

Lawndale News: How did you hear about CEAA ambassador program? 
Nancy Garcia: I learned about the CEAA ambassador program through a newsletter that was sent out by my alderman. 

LN: What does being a CEAA ambassador entail? 
NG: As a CEAA ambassador we strive provide all resources available by ComEd to the community. We often have trainings to keep us updated on information we share at the community events. When we’re at these events we usually like to approach those that are curious about our table. We let the people know that ComEd offers a variety of programs like SAM (ComEd’s Smart Assistant Manager), rebate promotions on energy saving products, energy saving kits (for income eligible families), and several payment assistance programs like LIHEAP, budget billing, payment arrangement, or even due date extensions. I tell them what they may be eligible for, then give them brochures and circle what they’re interested in. Many are very surprised to know all that ComEd has to offer. As a thanks for listening to me provide this information we always have promotional items we gift like pens or light bulbs when available.  

LN: Can you share with us what aspect of being an ambassador you enjoy the most? 
NG: In a previous job, I did outreach work and wanted to do more. I really love talking to people and enjoy serving the community. It is important to me to share this information so more families can take advantage of these resources. I enjoy seeing how surprised and amazed the community is when they find out all that ComEd has to offer. 

LN: For those interested in becoming a CEAA ambassador, what should they expect from the program? 
NG: I would say to expect to talk to wide range of people at the community events. Always be prepared to answer questions. Also, expect to work with a great team!  It’s important to share knowledge with the community and being able to share the resources with everyone.  

If you would like to learn more about the CEAA Ambassador program or about the Com-Ed bill assistance program, visit www.comed.com/sam or www.comed.com/paymentassistance