One of the state’s busiest DMVs has relocated and is now offering 24-hours-a-day, seven-days-a-week renewal services through the state’s first drive-through DMV kiosk. The new facility uses a data-driven design to cut wait times and improve the overall customer experience, Illinois Secretary of State Alexi Giannoulias announced. The state’s west-suburban Lombard DMV re-opened this week at its new location, 837 Westmore-Meyers Road, Unit A2, conveniently located in Eastgate Center, the same shopping center as the former location. For years, the Lombard facility has been one of the state’s busiest facilities. The new location will include the following amenities:

• 24/7 DMV Services. The facility will offer a drive-through kiosk, the first of its kind in the state. This provides motorists 24-hours-a-day, seven-days-a-week access to renew vehicle registrations, obtain license plate stickers and renew their driver’s licenses – even outside of normal business hours.

• Cross-Trained Employees. The Lombard DMV is among the first facilities in the Chicago area constructed as a “One-Stop-Shop.” Driver services and vehicle services employees at “One-Stop-Shop” DMVs are cross-trained to provide both sets of services at all 30 customer stations. 

• Fewer Steps. Each of the 30 customer service stations is equipped with a payment station, compared to just five at the old location, so customers no longer need to visit multiple stations and encounter waits.

• Bigger Space.  At 13,600 square feet, the new facility is 1,600 square feet larger than the former DMV. More space coupled with the fact that all employees can service drivers and vehicle transactions will reduce lines and waits.

• Administrative Hearings. The DMV will conduct reinstatement hearings to decide cases involving driver’s licenses suspended for driving-related offenses, including driving without insurance, driving under the influence, or having too many traffic violations.

• Charging Stations. The Secretary of State’s office will offer 18 EV charging stations for customers beginning in 2025.