Choose Chicago announced that Kristen Reynolds, a highly respected leader in the travel and tourism industry, will serve as the organization’s new President and Chief Executive Officer, effective May 5.  Reynolds joins Choose Chicago after an impactful tenure as President and CEO of Discover Long Island, where she spearheaded transformative growth in the region’s visitor economy. Chicago’s tourism industry is a key driver of the city’s economy, and Reynolds’ hiring highlights a strong commitment to growth, innovation, and global visibility.  Reynolds brings 27 years of experience in destination marketing, strategic partnerships, and tourism advocacy. Under her leadership at Discover Long Island, she significantly increased tourism revenue, spearheaded new initiatives for leisure and business markets, and strengthened regional economic development.  A Certified Destination Management Executive (CDME), she also serves on the Board of Directors for Destinations International and the New York State Hospitality & Tourism Association, and previously was President of the New York State Destination Marketing Organizations.  In 2024, Chicago drove historic hotel revenue and tax collections while earning Condé Nast Traveler’s “Best Big City in the U.S.” title for an unprecedented eighth consecutive year.

Photo Credit: Choose Chicago