To support Spanish-speaking customers in identifying the bill-assistance and energy-management support they may need, ComEd has made its Smart Assistance Manager (SAM) available in Spanish. SAM is an online self-service tool that helps families and individuals more easily access financial-assistance and energy-savings options that are available to them, based on their household information such as energy usage and billing history. Customers who create an online account with ComEd through the “My Account” tool can log in while using SAM to get a list of eligible programs more tailored to their needs. “ComEd remains committed to enabling all customers access their account information anywhere and on their own time – especially the assistance they need to keep the lights on at their homes and businesses,” said Melissa Washington, ComEd’s chief customer officer and senior vice president of customer operations. “Offering our SAM tool in Spanish helps to remove the language barrier that will help our Spanish-speaking customers access information in the language with which they are most comfortable.” SAM matches customers with the payment-assistance programs they may be eligible for – including deferred-payment arrangements and financial-assistance options like Low Income Home Energy Assistance Program (LIHEAP) – then provides guidance and links to apply. Customers interested in accessing this free tool can visit es.ComEd.com/SAM.